Patient Access

• Organize and coordinate assigned Patient Access and Pre-Access staff activities
• Handle and solve problems related to the assigned area
• Coordinate registration and pre-registration duties
• Train, coach, and develop Patient Access staff
• Monitor daily productivity and communicate with staff
• Prepare and review department performance reports and key metrics
• Assign and coordinate staff schedules, rotations, time off, and call-offs
• Track and monitor upfront collection processes and assign goals
• Participate in on-call rotation and provide administrative or educational guidance
• Fill in for call-offs, staffing issues, or unexpected volumes as necessary
• Develop department processes and procedures
• Conduct audits, staff evaluations, education, and continual coaching
• Serve as a resource for staff and ancillary departments
• Manage assigned projects involving implementation, tracking, and process changes
• Participate in facility activities and gather statistical information
• Maintain the time and attendance system
• Attend facility meetings as required
• Explore, experiment with, and apply AI to improve processes and technology
• Assist the Patient Access Manager with day-to-day operations

Explore Supervisor, Patient Access – Pre-Access at Ensemble Health Partners. Review requirements and application details.