Patient Access

• Organize and coordinate assigned staff activities
• Handle and solve area-related problems
• Develop and coach staff with the Patient Access Manager
• Conduct and oversee orientation and training for Patient Access staff
• Perform Revenue Cycle tasks to ensure compliance and excellent customer service
• Coordinate registration and pre-registration duties
• Monitor daily productivity and communicate with staff
• Provide and review performance reports covering key metrics
• Assign and coordinate staff schedules, rotations, time off, and call-offs
• Track and monitor upfront collection processes
• Assign goals and provide coaching and corrective action
• Participate in on-call rotation covering days, nights, and weekends as necessary
• Develop department processes and procedures
• Conduct audits, staff training, education, and development
• Act as a resource for staff and ancillary departments
• Manage assigned implementation, tracking, and process-change projects
• Participate in facility activities and gather statistical information
• Assist with staff evaluations and maintain the time/attendance system
• Attend facility meetings as required
• Apply AI to process and technological improvements

Explore Patient Access and Pre-Access Supervisor at Ensemble Health Partners. Review requirements and application details.