Patient Access Representative

• Greet patients and customers promptly, courteously, and helpfully
• Verify patient information and obtain completed paperwork, insurance cards, and identification
• Enter and update patient demographic and insurance information in the computer system
• Compile and maintain forms and documents in patients' medical records
• Schedule, coordinate, and adjust patient appointments
• Follow no-show procedures and complete appointment reminder calls
• Answer, screen, route, and transfer telephone calls and messages
• Distribute information to nursing and medical support staff
• Collect patient copayments and outstanding account balances
• Prepare office batches and balance patient payments at the end of each workday
• Liaise between patients and medical support staff
• Communicate with insurance companies regarding referrals and assist with specialist or testing appointments
• Check out patients, provide visit-specific information, and schedule future appointments
• Maintain a clean and orderly front desk and waiting area
• Enter patient clinical information into the EMR when assigned PAR/Clinical access
• Participate as a member of the Patient Centered Medical Home Team
• Perform assigned unit or department competencies and other duties as required

Explore Patient Access Representative at The University of Kansas Health…. Review requirements and application details.