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The University of Kansas Health SystemCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient interaction, appointment scheduling, and accurate data entry in electronic medical records. Capable of managing patient payments and maintaining a professional front desk environment.
Highest-signal resume keywords
Patient InteractionAppointment SchedulingElectronic Medical Record EntryPayment CollectionCustomer Service
About the role
Key responsibilities & impact- Greet patients and customers promptly, courteously, and helpfully
- Verify patient information and obtain completed paperwork, insurance cards, and identification
- Enter and update patient demographic and insurance information in the computer system
- Compile and maintain forms and documents in patients' medical records
- Schedule, coordinate, and adjust patient appointments
- Follow no-show procedures and complete appointment reminder calls
- Answer, screen, route, and transfer telephone calls and messages
- Distribute information to nursing and medical support staff
- Collect patient copayments and outstanding account balances
- Prepare office batches and balance patient payments at the end of each workday
- Liaise between patients and medical support staff
- Communicate with insurance companies regarding referrals and assist with specialist or testing appointments
- Check out patients, provide visit-specific information, and schedule future appointments
- Maintain a clean and orderly front desk and waiting area
- Enter patient clinical information into the EMR when assigned PAR/Clinical access
- Participate as a member of the Patient Centered Medical Home Team
- Perform assigned unit or department competencies and other duties as required
Requirements
What you’ll need- High School Graduate
- Previous related experience
- Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department
- Ability to greet patients and provide courteous customer service
- Ability to verify and update patient demographic and insurance information accurately and promptly
- Ability to use computerized appointment scheduling systems
- Ability to answer, screen, route, and transfer telephone calls
- Ability to collect copayments and outstanding account balances
- Ability to balance and reconcile patient payments
- Ability to enter clinical information into the electronic medical record when assigned PAR/Clinical access
- Previous healthcare experience preferred
Benefits
Comp & perks- Equal employment opportunity employer
- Reasonable accommodations for qualified individuals with disabilities
- Part-time employment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryInsurance VerificationPayment ReconciliationAppointment Scheduling SystemsClinical Information Entry
Soft Skills
Courteous CommunicationCustomer ServiceTeam Collaboration
Tools & Technologies
Electronic Medical Record (EMR) System
Industry Keywords
Healthcare ExperiencePatient Centered Medical HomePatient DemographicsInsurance InformationMedical Records Management