Patient Access Representative

• Assist patients, families, staff, and external agencies with accurate patient registration, admission, and scheduling across multiple divisions
• Investigate and resolve customer requests, questions, and problems according to CCHMC policies and procedures
• Contact outside representatives to obtain information or assistance
• Monitor and adjust operations to optimize patient flow and staff utilization
• Act as point of contact for clinical teams
• Ensure patient safety through correct patient identification, special-needs identification, and isolation precautions
• Act as Team Lead for emergency management
• Maintain confidentiality and safeguard patient/family medical and financial information
• Provide coaching on HIPAA/confidentiality concerns and escalate issues to management
• Support Revenue Cycle, Health Information Management, and Regulatory functions by obtaining and accurately entering required data, information, and forms
• Explain system errors to management and recommend system changes
• Identify and resolve data and insurance coverage errors and trends
• Manage escalated cases and provide constructive feedback and coaching
• Complete compliance auditing and escalate issues or trends to the Manager

Explore Lead Patient Access Representative at Cincinnati Children's. Review requirements and application details.