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Cincinnati Children'sCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient registration, admission, and scheduling processes while ensuring compliance with HIPAA and patient safety standards. Capable of managing escalated cases and providing coaching to staff, optimizing patient flow, and safeguarding sensitive information.
Highest-signal resume keywords
Patient RegistrationHIPAA ComplianceRevenue Cycle SupportData Error ResolutionCoaching and Feedback
About the role
Key responsibilities & impact- Assist patients, families, staff, and external agencies with accurate patient registration, admission, and scheduling across multiple divisions
- Investigate and resolve customer requests, questions, and problems according to CCHMC policies and procedures
- Contact outside representatives to obtain information or assistance
- Monitor and adjust operations to optimize patient flow and staff utilization
- Act as point of contact for clinical teams
- Ensure patient safety through correct patient identification, special-needs identification, and isolation precautions
- Act as Team Lead for emergency management
- Maintain confidentiality and safeguard patient/family medical and financial information
- Provide coaching on HIPAA/confidentiality concerns and escalate issues to management
- Support Revenue Cycle, Health Information Management, and Regulatory functions by obtaining and accurately entering required data, information, and forms
- Explain system errors to management and recommend system changes
- Identify and resolve data and insurance coverage errors and trends
- Manage escalated cases and provide constructive feedback and coaching
- Complete compliance auditing and escalate issues or trends to the Manager
Requirements
What you’ll need- High school diploma or equivalent
- 5+ years of work experience in a related job discipline
- Ability to stand for long periods
- Ability to work Monday-Friday, 8:30am-5pm
- Knowledge of patient registration, admission, and scheduling processes
- Knowledge of patient safety, HIPAA/confidentiality, revenue cycle support, and regulatory compliance
- Ability to complete and authenticate compliance documents and questionnaires
- Ability to identify and resolve data and insurance coverage errors
- Ability to provide coaching and escalate concerns to management
Benefits
Comp & perks- Additional pay may apply, including shift, on-call, or weekend differentials
- Benefits may apply
- Regular employee status
- Full-time schedule with 40 weekly hours
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient AdmissionScheduling ProcessesCompliance AuditingData EntryInsurance Coverage Identification
Soft Skills
Problem SolvingCommunicationTeam LeadershipCustomer ServiceConfidentiality Management
Industry Keywords
Patient SafetyRegulatory ComplianceCCHMC PoliciesEmergency ManagementHealth Information Management