Patient Access Representative

• Answer a high volume of patient calls regarding appointment scheduling, billing questions, prescription refills, healthcare information, and concerns
• Register patients and accurately collect demographic and insurance information
• Schedule appointments according to availability and medical needs
• Verify insurance eligibility and benefits
• Provide basic information about medical conditions, treatments, medications, and appointment expectations within the scope of knowledge
• Triage and route calls to clinicians, healthcare providers, specialists, departments, or outside providers as appropriate
• Update patient records, filing systems, data systems, patient logs, and record transfers
• Address patient complaints professionally and resolve basic customer issues
• Complete prior authorizations for ordered medications and equipment
• Fulfill outside provider requests for affiliate patient records
• Follow established emergency procedures for incoming calls
• Provide timely communication to Patient Services Director(s) and/or Center Manager(s)
• Participate in training, committees, and meetings
• Stay current on scheduling protocols and procedures
• Support patients in understanding and choosing from available options
• Collaborate with the team to meet daily productivity and quality goals
• Support call center operations and complete individual and shared tasks accurately and on time
• May train other staff on call center tasks

Explore Patient Access Representative at Planned Parenthood Federation of…. Review requirements and application details.