Patient Access Representative

• Handle a high volume of patient and clinical business calls, averaging 60–65 calls per day
• Provide an exceptional and positive patient experience to every caller
• Register new patients, including obtaining accurate demographics and entering and verifying subscriber insurance information
• Schedule appointments for new and existing patients according to clinic guidelines and protocols
• Assist patients with questions, concerns, and medication refill requests, or send messages to appropriate providers or clinical staff
• Service calls for a primary clinic and at least one additional clinic
• Perform after-hours duties to assist patients with urgent medical or health concerns
• Complete outbound calls according to assignment processes and procedures
• Meet or exceed contact center performance standards, focusing on quality, accuracy, and timeliness
• Maintain call quality assessment scores of 95%–100% consistently
• Participate in ongoing training and contribute to call center agent training plans and improvement initiatives
• Serve as first-level contact for escalated patient issues and exercise conflict resolution skills
• Adapt to operational changes based on business needs
• Comply with clinical policies, procedures, and HIPAA requirements
• Meet time and attendance expectations
• Perform other duties as assigned

Explore Patient Access Representative – Intermediate at Margie and Bill Klesse College of…. Review requirements and application details.