Patient Access Representative

• Deliver high-quality, courteous, timely, and respectful customer service to patients, families, visitors, medical staff, clinicians, and co-workers
• Greet patients and answer telephones; welcome patients and visitors and assist with clinic traffic flow
• Handle reception, appointment scheduling, and patient registration for appointments and procedures
• Collect patient co-payments and deposits; verify and update demographic and insurance information
• Copy and record insurance information and follow cash-handling, reconciliation, and deposit procedures
• Verify insurance coverage and plan requirements for HMO, managed care, government, and private plans
• Secure and correctly link referrals and authorizations; communicate requirements to patients and providers
• Provide pre-payment guidance, offer financial assistance, prepare cost estimates, explain payment expectations, and document interactions
• Schedule clinic appointments through medical records software/communication platforms
• Transcribe physician orders and enter lab and ancillary test orders accurately
• Coordinate pre-operative testing and paperwork
• Maintain patient medical records, prepare and break down charts, and verify appointment status
• Obtain signatures and complete required managed-care and insurance forms
• Obtain and scan appropriate patient medical documentation
• Notify supervisors of policy or procedure violations
• Perform other assigned duties and participate in special projects supporting VCUHS and department missions

Explore Patient Access Representative – Orthopedics at VCU Health. Review requirements and application details.