Patient Access Representative

• Welcome and initiate contact with patient families to obtain necessary registration and insurance information
• Register patients according to established department guidelines
• Ensure patient accounts flow through the revenue cycle without registration-related errors
• Communicate with patients, families, and staff to ensure seamless access throughout care delivery
• Greet patient families proactively to provide a positive first contact
• Support clinic flow by monitoring patient location, communicating waiting room placement and wait times, and communicating patient needs to care providers
• Engage Interpreter services when indicated in the Electronic Medical Record or requested by the patient family
• Enter demographic and insurance registration information accurately and completely
• Scan registration documents, obtain patient/family signatures, and collect co-pays or outstanding balances
• Facilitate self-check-in through Welcome Kiosks and concierge module
• Positively identify patients and engage families using self-service options
• Follow infection prevention protocols and check isolation and infection prevention alerts and notifications