Patient Access Specialist

• Perform admitting duties for all patients receiving services
• Assign accurate medical record numbers and complete medical necessity or compliance checks
• Provide patient instructions and collect insurance information
• Receive and process physician orders using an overlay tool
• Provide customer service and operate the telephone switchboard
• Use quality auditing and reporting systems to ensure accounts are corrected
• Develop training materials and programs for new hires
• Provide continuing education to revenue cycle associates
• Develop staff schedules within the patient access department
• Provide on-call, after-hours support and guidance
• Work unscheduled shifts to cover staffing issues when needed
• Collect point-of-service payments in emergency, outpatient, and inpatient settings
• Conduct account audits and provide statistical data to Patient Access Leadership
• Explain consent and patient education forms and obtain required signatures
• Review insurance eligibility, select insurance plan codes, and enter benefit data
• Pre-register patient accounts and obtain demographic and insurance information through inbound and outbound calls
• Screen medical necessity using Advanced Beneficiary Notice software
• Distribute and document required forms and pamphlets
• Perform other job-related duties as assigned

Explore Associate Specialist, Patient Access at Ensemble Health Partners. Review requirements and application details.