Patient Access Specialist

• Serve as the first point of contact for incoming transfer, admission, and consultation requests
• Collect and verify demographic, referral, and operational information from sending facilities, EMS agencies, and providers
• Manage multi-line phone activity, prioritize calls, and minimize delays
• Document call details and required information in electronic health records and transfer management systems
• Route calls and information to Patient Logistics Clinicians, RNs, Charge RNs, or operational team members
• Support EMTALA-sensitive processes through complete intake documentation and immediate escalation of red flags
• Coordinate non-clinical transport logistics, including contacting EMS agencies, confirming availability, monitoring ETA updates, and communicating status changes
• Demonstrate Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions

Patient Access Specialist jobs in Iowa

Patient Logistics Access Specialist