Patient Access Specialist

• Accurately collect demographics, confirm patient identity, guarantor assignment, and coverage information and verification
• Obtain necessary documents for check-in or admission using phone, letters, face-to-face, or bedside communication
• Follow Revenue Cycle guidelines and participate in quality assurance and improvement activities
• Demonstrate knowledge of payer information and benefits, including Medicare, Medicaid, commercial payers, and third-party liability payers
• Perform point-of-service collections and daily cash-drawer reconciliation
• Provide basic account reconciliation and cost estimates for scheduled services
• Escalate financial clearance needs and review authorization and referral records
• Distribute and obtain required forms and signatures, including consents, financial agreements, ABN/waivers, and regulatory forms
• Perform business office duties, patient communications, scanning/faxes, mail distribution, and other assigned duties
• Provide reception, way-finding, and compassionate service to patients and families
• Obtain referrals and order transcription as applicable
• Schedule patients and perform check-out and pre-arrival management
• Manage and monitor patient wait lists and recall lists
• Maintain registration-related work queues and resolve errors
• Use the electronic medical record for advanced directives, release of information, and patient portal proxy forms
• Address, resolve, or escalate account inquiries
• Perform patient movement activities in the electronic medical record
• Arrange patient transportation and other enabling services
• Assist the clinical care team, including patient transport as directed
• Report directly to the supervisor and perform other duties as assigned

Explore Patient Access Specialist at Monument Health. Review requirements and application details.