Patient Care Coordinator

• Answer phones and greet patients courteously, clearly, and efficiently
• Communicate with patients by phone, email, and in person regarding appointments, instructions, and follow-ups
• Handle patient concerns calmly and escalate them to administrative managers or clinical staff when necessary
• Schedule appointments and ancillary services according to provider protocols
• Coordinate referral processes
• Coordinate surgical scheduling dates, enter them into EPIC, and ensure pre-authorization, pre-testing, and documentation are complete
• Manage check-out processes and facilitate time-of-service payments, copayments, and outstanding balance collections
• Obtain authorizations and follow up on their status through completion
• Collect patient information to support timely billing
• Document accurately in patient charts and scan records according to hospital guidelines
• Use electronic medical records, scheduling, billing, Microsoft Office, and front-desk technology
• Prioritize workload, resolve issues, assist colleagues, and support team productivity
• Cover the Office Manager’s lead responsibilities during absences
• Assist with training and covering support staff as needed