Patient Care Coordinator

• Provide high-volume call center support and best-in-class customer service to patients and healthcare providers
• Educate patients on the enrollment process
• Handle status inquiries and schedule deliveries
• Use the core CRM system to manage workload, perform activities, and route work to team members
• Provide subject matter expertise on program requirements
• Serve as the initial point of contact for patients and healthcare providers
• Guide callers through the refill process and determine inquiry resolution
• Ensure correct information is provided or direct calls to the appropriate team member
• Document all communications received from calls
• Notify appropriate parties or systems about urgent orders, shipping issues, errors, complaints, or adverse drug events
• Identify potential adverse events for pharmacovigilance reporting to support FDA compliance
• Meet performance standards aligned with predefined metrics
• Complete all required training, including soft skills certification and program overviews

Patient Care Coordinator jobs in Illinois

Patient Care Coordinator I