Patient Care Coordinator

• Answers phones and greets patients courteously, clearly, and efficiently
• Ensures timely internal/external communication via phone, email, or in-person regarding appointments, instructions, and follow-ups
• Handles patient concerns and escalates concerns to administrative manager or clinical staff when necessary
• Schedules appointments and ancillary services following provider protocols
• Coordinates referral processes
• Coordinates surgical scheduling dates, enters them into EPIC, ensures pre-authorization within required timelines, and confirms pre-testing and documentation are complete
• Manages check-out processes and facilitates time-of-service payments, copayments, and outstanding balance collections
• Obtains authorizations and follows up on status through completion
• Collects patient information to ensure timely billing
• Documents in patient charts and scans patient records per hospital guidelines
• Uses electronic medical records, scheduling, billing, and Microsoft Office software
• Operates phones, scanners, copiers, printers, and other front-desk technology
• Prioritizes tasks and manages workload to meet patient and departmental goals
• Resolves issues, assists colleagues, and supports team productivity
• Covers lead office responsibilities during Office Manager absences
• Assists with training and covering support staff as needed