Patient Care Coordinator

• Provide high-volume call center support and best-in-class customer service to patients and healthcare providers
• Educate patients on the enrollment process
• Handle status inquiries and schedule deliveries
• Use the core CRM system to manage workload, perform activities, and route work to other team members
• Provide subject matter expertise on program requirements and application status
• Guide patients and healthcare providers through the application process and resolve inquiries
• Provide correct information or direct calls to the appropriate team member
• Document all communications received from calls
• Notify the appropriate party or system about urgent orders, shipping issues, errors, complaints, and adverse drug events
• Identify potential adverse events for Pharmacovigilance reporting to support FDA compliance
• Meet performance standards aligned with predefined metrics
• Complete all required training, including soft skills certification and program overviews

Explore Coordinator I – Patient Care at AbbVie. Review requirements and application details.