Patient Care Coordinator

• Review lab results and contact patients directly, approximately 30 calls per day, to provide lab updates, answer baseline questions, and record detailed notes in eCW
• Process inbound and outbound specialist referrals
• Obtain pre-authorizations when necessary
• Track referral statuses and ensure continuity of care
• Serve as a clear, empathetic primary point of contact for patients, especially older adults
• Maintain meticulous, timely patient charts and task queues within eClinicalWorks
• Utilize Intermedia VOIP to place and receive remote calls according to practice protocols

Referral Coordinator, Patient Care Coordinator – Clinical Labs

• Own the end-to-end delivery process for new and existing customer accounts, from project scoping through to live deployment
• Proactively contact service users to gain informed consent, address concerns, and book installations
• Manage sensitive conversations around capacity, guardianship, and digital inclusion
• Coordinate installers and ensure each visit is appropriate for the service user
• Recover and maintain SLA compliance across contracted accounts
• Build trusted relationships with frontline staff, team leads, social workers, OTs, and local authority managers
• Navigate health and social care cultural and organisational dynamics, including resistance to technology adoption
• Lead ongoing account health of key contracts, including the London local authority partnership
• Conduct customer check-ins, gather feedback, identify blockers, and find expansion opportunities
• Represent the organization at CPD sessions, webinars, and sector events
• Help sales, marketing, and product use correct sector terminology and content
• Work with the CRO to scope projects and provide delivery intelligence for commercial proposals
• Contribute to the strategic design of the managed service model, including ARC partnerships, installer hiring, and team structure
• Report referral volumes, consent rates, installation timelines, and SLA performance to the CEO and CRO
• Feed customer insights into product development

Patient Care Coordinator jobs in Philippines

Referral Coordinator, Patient Care Coordinator – Clinical Labs

Patient Care Coordinator – Temporary 6 to 9 Months