Patient Coordinator

• Manage travel logistics or reimbursement processing for patients participating in assigned clinical trial projects
• Collaborate with PCS Project Managers, the Patient Concierge Services Manager, and internal teams to understand study requirements and implement patient support services
• Support new project setup, including mailbox creation, portal access, SharePoint folders, and study-specific documentation
• Review and validate patient enrolment information and approve patient access to digital platforms such as PatientGO®
• Serve as primary contact for patient requests through apps, email, or phone
• Coordinate flight, train, accommodation, and ground transport bookings
• Review and verify patient reimbursement requests against study-specific Travel & Reimbursement Policies
• Approve, reject, or escalate reimbursement and stipend submissions
• Communicate with patients and caregivers regarding logistics, reimbursement updates, and concerns
• Liaise with clinical sites regarding reimbursement and patient travel coordination
• Process patient payments, stipends, and travel confirmations
• Manage allocation and tracking of patient payment cards
• Maintain accurate patient information, visit records, and service logs in real time
• Assist with reimbursement submissions on behalf of patients
• Identify operational gaps and support service improvements and internal initiatives
• Provide data and updates for monthly financial reporting
• Ensure compliance with confidentiality, GCP, data protection regulations, and company SOPs
• Participate in client meetings, site initiation visits, and investigator meetings when requested
• Stay current on tools, technologies, and processes for patient travel and reimbursement coordination
• Support internal team projects and initiatives

Patient Coordinator jobs in India

Patient Reimbursement Coordinator