Patient Coordinator

• Monitor and improve Patient Service Center processes
• Track assigned metrics using custom applications or tools
• Research, report findings, and make recommendations on process improvement, service-level compliance, and metrics data
• Collaborate with departments and leaders to research issues, improve services, and develop or change processes
• Complete daily reports and compile data for leadership review
• Mentor and train PSC staff members and leaders
• Develop and comply with standards for documentation, end-user instructions, computer deployment, ticket logging, and monitoring
• Prepare departmental performance metrics, review trends, provide coaching and feedback, and escalate issues when needed
• Monitor and upload metrics to the shared database
• Participate in developing and implementing data-driven performance improvement processes
• Ensure security, integrity, and privacy of FMOLHS data
• Provide end-user support services for employees and customers
• Troubleshoot, document, log, escalate, and follow up on technical issues
• Assume other team members' roles as necessary to maintain acceptable service levels
• Perform other duties and special projects as assigned

Patient Coordinator jobs in Louisiana

Patient Service Center Performance Coordinator – Patient Scheduling