Patient Coordinator

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office
• Make patient appointments and maintain appointment records
• Greet and assist patients
• Answer telephones, assist callers with routine inquiries, and schedule appointments
• File materials in patient folders and print appointment schedules
• Process patient billing forms and scan documents to patient medical records/LMR
• Call for patient medical records and laboratory test results
• Open and distribute unit mail or faxes
• Type forms, records, schedules, memos, and other materials as directed
• Accept co-payments when required
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results
• Act as “Super User” for scheduling, registration, and billing systems
• Provide assistance and training to others in these areas
• Perform more complex or specialized functions, such as surgical scheduling and schedule changes/blocking, at a more advanced competency level

Patient Services Coordinator II – Endoscopy Scheduling

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office
• Make patient appointments and maintain appointment records
• Greet and assist patients
• Answer telephones, assist callers with routine inquiries, and schedule appointments
• File materials in patient folders and print appointment schedules
• Process patient billing forms and scan documents to patient medical records/LMR
• Call for patient medical records and laboratory test results
• Open and distribute unit mail or faxes
• Type forms, records, schedules, memos, and other documents as directed
• Accept co-payments as required
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results
• Act as Super User for scheduling, registration, and billing systems
• Provide assistance and training to others in these areas
• Perform more complex or specialized functions, such as surgical scheduling and schedule changes/blocking, at a more advanced competency level