Patient Coordinator

• Own each customer and patient experience for TridentCare at Home
• Provide internal oversight for home-based orders to ensure customer commitments are met or exceeded
• Work with field leadership to ensure timely patient services within customer service matrices
• Assist with scheduling services and communicate with patients and ordering entities
• Provide estimated times of arrival to patients or ordering entities
• Reschedule and cancel exams when appropriate
• Help prioritize technician dispatching based on client SLAs
• Become a subject matter expert in TridentCare at Home client models, including Hospital at Home, Emergency Department in Home, and PACE programs
• Work with the internal teleradiology team to ensure successful image transfers
• Address patient and client questions or concerns and record them for quality-improvement metrics
• Assist with obtaining paperwork for timely and accurate billing
• Monitor reporting and operational metrics for home-based services
• Answer incoming customer service orders promptly
• Enter orders manually through the fax process
• Navigate TridentCare applications, including TCC and DDF
• Operate the phone system effectively
• Adhere to the work schedule

Patient Coordinator jobs in Ohio

Patient Success Coordinator