Patient Coordinator

• Manage travel logistics or reimbursement processing for patients participating in assigned clinical trials
• Collaborate with project managers, the Patient Concierge Services Manager, and internal teams to implement patient support services
• Set up new projects, including mailboxes, portal access, SharePoint folders, and study-specific documentation
• Review and validate patient enrollment information and approve access to designated digital platforms such as PatientGO®
• Respond to patient requests through apps, email, and phone
• Coordinate flight, train, accommodation, and ground transport bookings
• Review, verify, approve, reject, or escalate patient reimbursement and stipend requests
• Communicate with patients and caregivers regarding logistics, reimbursements, and concerns
• Liaise with clinical sites on reimbursement and patient travel issues
• Process patient payments, stipends, travel confirmations, and payment card allocation
• Maintain patient information, visit records, and service logs
• Assist with reimbursement submissions on behalf of patients
• Identify operational gaps and support service improvements and internal initiatives
• Provide data and updates for monthly financial reporting
• Ensure compliance with GCP, data protection regulations, and company SOPs
• Participate in client meetings, site initiation visits, and investigator meetings when requested
• Stay current on tools, technologies, and processes related to patient travel and reimbursement coordination

Patient Coordinator jobs in Poland

Patient Reimbursement Coordinator