Patient Coordinator

• Serve as primary contact for current and prospective patients
• Manage calls, voicemails, emails, texts and other communication channels
• Provide professional, empathetic responses and explain services, pricing, availability and booking procedures
• Schedule, reschedule, confirm and follow up on appointments using Jane or designated practice-management software
• Monitor schedule changes and fill available appointment slots
• Follow up with cancellations, missed appointments, inactive patients and incomplete bookings
• Support booking conversion, patient retention, reactivation, revenue and utilization objectives
• Maintain accurate patient records, appointment information, administrative notes and communication records
• Handle confidential information and follow privacy and security requirements
• Support payment and billing follow-ups within approved procedures
• Assist with Instagram and LinkedIn management, content scheduling, publishing, comments, direct messages and enquiries
• Create or adapt captions, Canva graphics and short-form video edits; repurpose approved content
• Monitor engagement and enquiry metrics and report observations to the General Manager
• Use Slack, Notion, Jane, Google Workspace and Canva for daily operations
• Troubleshoot routine technical and workflow issues and escalate appropriately
• Manage concurrent tasks, maintain statuses, follow SOPs and provide end-of-day updates
• Identify recurring problems and suggest process improvements
• Work independently while communicating with the General Manager and wider team

Explore Patient Experience Coordinator at Assist World. Review requirements and application details.

Patient Experience Coordinator

• Coordinate day-to-day patient administration and healthcare operational workflows.
• Support and oversee patient coordination activities, ensuring tasks are completed accurately and on time.
• Communicate professionally with patients, healthcare providers, and internal teams.
• Assist with patient intake, appointment scheduling, and follow-up activities.
• Maintain accurate patient records, documentation, and scheduling information.
• Track outstanding documentation and follow up to ensure all required information is received within the appropriate timeframes.
• Monitor workflow progress and help ensure that administrative tasks are prioritised effectively.
• Support team members with daily coordination tasks and help maintain consistent processes.
• Assist with reporting, recordkeeping, and other healthcare administrative requirements.
• Identify workflow challenges and help ensure that processes remain organised and efficient.
• Maintain strict confidentiality when handling patient information and sensitive records.
• Collaborate with internal teams to support smooth communication and operational efficiency.
• Perform additional administrative and coordination duties as required.

Explore Patient Coordinator at ReWorks Solutions. Review requirements and application details.