Patient Coordinator

• Champion exceptional patient and family experiences across the continuum of care
• Coordinate patient experience initiatives and manage service recovery efforts
• Respond to patient concerns and conduct routine patient rounding
• Support performance improvement activities related to patient satisfaction, quality, and safety
• Collaborate with operational, clinical, and support service teams to identify trends and improvement opportunities
• Analyze and report patient satisfaction and dissatisfaction data from surveys, complaints, compliments, and other feedback
• Promote and communicate service excellence initiatives to multidisciplinary teams, volunteers, and support departments
• Work with unit staff and leadership to identify and assist in real-time resolution of patient and family concerns
• Participate in new employee orientation, annual competencies, and ongoing education
• Coordinate implementation, education, utilization, and tracking of the Service Recovery Program
• Provide coaching, consultation, and collaboration to leaders and frontline staff
• Assist with development and monitoring of action plans to improve patient satisfaction and service excellence outcomes

Explore Patient Experience Coordinator at Valley Health. Review requirements and application details.