Patient Coordinator

• Provide the highest level of customer service to patients, fellow employees, and referral sources.
• Provide counseling to patients regarding their financial responsibility once benefits have been verified.
• Obtain co-payments and over-the-counter cash when applicable; complete cash receipts per guidelines.
• Maintain accurate and complete patient files in compliance with Hanger policies.
• Ensure privacy and security of protected health information per HIPAA rules.
• Assist with patient follow-up as directed.
• Assist with quality assurance to ensure patient satisfaction with Patient Care Center services.
• Comply with internal controls for cash receipts, billing system data entry, and bank deposits.
• Enter patient demographics and insurance verifications.
• Manage multiple phone lines efficiently.
• Record clear, concise, and accurate written documentation.
• File patient charts and other documentation according to established guidelines.
• Coordinate clinician schedules for patient appointment coverage and out-of-office calls.
• Process and monitor referrals, authorizations, and prescriptions to ensure complete information is received promptly.
• Perform other duties or special projects as assigned.

Patient Coordinator jobs in Wisconsin

Patient Access Coordinator