Patient Navigator

• Provide initial triage for Genomic Life services related to genetic testing, cancer diagnosis, or caregiver support
• Serve as the primary point of contact for members accessing benefits and resolve inquiries and issues
• Handle member concerns and complaints professionally and empathetically
• Initiate personalized navigation services based on patient and program requirements
• Maintain current knowledge of evidence-based healthcare and genomic information
• Document and verify required patient data using designated tools
• Track and monitor metrics and outcomes, collaborate with administration, and report findings to stakeholders
• Communicate patient information appropriately to clinical and healthcare teams
• Identify barriers to care and connect members with credible resources tailored to their needs
• Promote prevention, early detection, screening, and healthy behavior education
• Schedule appointments for Clinical Navigators and Genetic Counseling
• Request and track medical records
• Use active listening and solution-oriented approaches with patients, families, and healthcare teams
• Demonstrate empathy, integrity, honesty, compassion, cultural humility, sensitivity, and responsiveness
• Participate in collaborative team communication and escalate operational challenges to Clinical Navigation leadership
• Adhere to HIPAA privacy and confidentiality practices
• Follow GINA requirements and organizational practices for genetic information