Patient Navigator

• Assist patients with Medicaid enrollment, renewal, and eligibility maintenance
• Conduct outreach to patients approaching Medicaid renewal deadlines
• Educate patients about Medicaid requirements, workforce exemptions, reporting obligations, and other program requirements
• Help patients navigate Medicare, ACA Marketplace, and other insurance options
• Coordinate with Revenue Cycle and eligibility teams to address coverage concerns
• Explain insurance benefits as they relate to Porch Light Health services
• Educate patients about self-pay options, payment plans, scholarships, hardship assistance, and other financial resources
• Assist with financial assistance applications and documentation
• Assess transportation barriers and connect patients with Medicaid transportation, Uber Health, and other programs
• Conduct outreach to patients who missed appointments, disengaged from care, or risk treatment interruption
• Identify and address non-clinical barriers affecting treatment adherence
• Partner with providers, Patient Care Coordinators, and operational teams on patient re-engagement
• Connect patients with community resources for food, housing, employment, utilities, legal aid, and other social needs
• Assist with SNAP and other public assistance applications and enrollment
• Maintain knowledge of community resources and relationships with community organizations
• Help patients access primary care, specialty care, behavioral health, telehealth, and referral services
• Document patient interactions and interventions
• Track benefit enrollments, transportation interventions, referrals, and re-engagement outcomes
• Participate in reporting and quality improvement initiatives focused on access, retention, and patient success

Explore Patient Navigator at Porch Light Health. Review requirements and application details.