Patient Navigator

• Assess patient needs for social services and provide referrals
• Facilitate patient access to care and coordinate social service delivery
• Provide medical case management and advocate for community-based social services
• Explain service delivery and teach patients to navigate aspects of the health care system
• Coordinate access to financial assistance, health insurance, medication, transportation, foster care, educational resources, housing, and extended/home care
• Provide education, information, and referrals to specialized intervention programs, including substance abuse detoxification, rehabilitation, and prevention services
• Follow up on social service referrals and develop alternate plans with medical and mental health providers and community agencies
• Navigate patients among institutional and community service providers and resources
• Maintain communication and collaboration with clinical teams
• Identify uninsured patients or those needing medication coverage; counsel regarding insurance eligibility and enroll patients as necessary
• Attend team, staff education, and community-based meetings
• Develop relationships with community-based health resources
• Adhere to regulatory policies and procedures

Explore Patient Navigator – Addiction C/L at UMass Memorial Health. Review requirements and application details.