Patient Navigator

• Ensure timely follow-up on requests and guide patients through complexities of the healthcare system
• Run and review non-adherence reports and conduct patient outreach
• Engage patients and build relationships to improve adherence to recommended care goals
• Identify critical resources and help patients navigate healthcare services and systems
• Coordinate with doctors, nurses, Care Coordinators, primary care physicians, and other healthcare providers
• Schedule services and assist with insurance coverage, including the NYS Health Exchange
• Address patient inquiries and complaints
• Provide health-related education, promotion, and support
• Maintain eRecord documentation and complete reporting requirements
• Participate in clinical and staff team meetings and recommend process improvements
• Perform other duties as assigned