Patient Service Representative

• Answer, screen, and process high-volume patient communications, emails, and calls for the Cardiology department
• Schedule appointments using centralized scheduling systems and software applications
• Verify and update patient demographic and payer information
• Obtain and document necessary referrals when applicable
• Inform patients about visit preparation, required documents, diagnostic test protocols, and procedures
• Coordinate data, professional services, staff, space, equipment, and appointment timing for efficient scheduling
• Address scheduling problems and concerns with the manager
• Record and forward accurate messages to providers and staff
• Triage urgent calls and emails and direct them to appropriate staff
• Respond to provider and staff information or assistance requests
• Liaise with medical center departments, external providers, and agencies
• Follow emergency call/email protocols and de-escalate difficult patient interactions
• Contact providers and clinical support staff through paging and email systems
• Participate in training, education initiatives, team meetings, and quality improvement
• Perform other duties as assigned

Explore Patient Service Representative – Cardiology Department at Beth Israel Lahey Health. Review requirements and application details.