Patient Service Representative

• Greet visitors, patients, and families and direct them appropriately
• Maintain efficient patient flow through registration and provide excellent customer service
• Answer telephone calls, direct calls, take accurate messages, and deliver them appropriately
• Inform patients of physician schedule delays and assist with patient comfort
• Post self-pay charges, collect payments, provide receipts, and reconcile daily payments and billing slips
• Open and close batches, reconcile collections, prepare deposits, and document corrections
• Scan insurance cards, process insurance verifications, and update patient accounts and information
• Schedule appointments, use waitlists, confirm future appointments, and review eligibility and phone reports
• Schedule and enter orders for diagnostic tests and procedures
• Coordinate with Patient Care Resources and clinical staff on pre-authorizations
• Complete referrals and enter them into the appropriate system
• Communicate problems, concerns, and issues to the Office Supervisor or Manager
• Perform clerical duties including faxing, photocopying, scanning, filing, and mailings
• Cover for other staff and office locations as needed
• Follow downtime procedures and perform other assigned duties

Explore Patient Service Representative – Plastic Surgery at Village Medical. Review requirements and application details.