Patient Service Representative

• Serve as the primary point of contact between patients and physician practices
• Process patient registration, verify demographics, obtain insurance cards, and confirm patient identification
• Greet patients and provide respectful, high-quality customer service
• Answer, route, and manage internal and external calls
• Schedule, reschedule, and cancel patient appointments and services
• Enter accurate scheduling information into the computer system
• Process patients as they present for appointments
• Troubleshoot and resolve problems promptly, maintain patient flow, and inform the supervisor of issues
• Process admission paperwork and perform basic insurance verification
• Complete, verify, and correct patient demographic and insurance information
• Record lobby wait-time indicators
• Calculate patient liabilities and collect and process payments
• Reconcile the cash drawer at the end of the day
• Perform charge entry for external services as needed
• Schedule referrals and follow-up appointments
• Assist patients with online scheduling and MyChart
• Help patients obtain referrals and record them on the referral tracking tool
• Obtain authorizations and pre-certifications for applicable procedures
• Pull, file, maintain, and route patient charts according to office policy
• Verify prescription benefits in the electronic health record
• Refer patients to financial counselors and complete accounts in revenue cycle software
• Occasionally cover other physician practice locations as needed

Patient Service Representative jobs in South Carolina

Patient Service Representative – Primary Care