Payroll

• Lead people management and foster an environment where employees do their best work
• Oversee end-to-end payroll delivery for the United States and Canada, including payroll results, reconciliations, funding, employee payments, tax and statutory obligations, year-end activities, and complex exceptions
• Design, implement, document, and sustain the payroll risk and control framework
• Lead remediation of control deficiencies, audit findings, compliance gaps, payroll errors, and recurring process failures
• Define and execute the North America payroll transformation roadmap
• Establish and report service, accuracy, compliance, control, productivity, and transformation outcomes
• Represent North America on global transformation, governance, merger and acquisition, vendor-transition, system-implementation, and policy initiatives
• Monitor US and Canadian payroll, tax, employment, and regulatory developments and implement required changes
• Manage third-party payroll and tax providers
• Drive technology requirements and lead payroll testing, implementation, integration, and stabilization activities
• Maintain process ownership, standard operating procedures, control narratives, payroll calendars, business-continuity plans, cross-training, and governance forums
• Resolve complex payroll issues and build partnerships with HR, Finance, Tax, Legal, Technology, Risk, Internal Audit, employees, and third-party providers

Head of Payroll

• Lead the strategic and tactical direction of North America payroll as part of the Global Payroll and Time & Attendance leadership team
• Lead people management and foster an environment where employees can do their best work
• Oversee end-to-end payroll delivery for the United States and Canada, including payroll results, reconciliations, funding, employee payments, tax and statutory obligations, year-end activities, and complex exceptions
• Design, implement, document, and sustain the payroll risk and control framework
• Remediate control deficiencies, audit findings, compliance gaps, payroll errors, and recurring process failures
• Define and execute the North America payroll transformation roadmap
• Establish and report service, accuracy, compliance, control, productivity, and transformation outcomes
• Represent North America on global transformation, governance, M&A, vendor-transition, system-implementation, and policy initiatives
• Monitor US and Canadian payroll, tax, employment, and regulatory developments and implement required changes
• Manage third-party payroll and tax providers
• Drive technology requirements and lead payroll testing, implementation, integration, and stabilization
• Maintain process ownership, standard operating procedures, control narratives, payroll calendars, business-continuity plans, cross-training, and governance forums
• Resolve complex payroll issues and build partnerships with HR, Finance, Tax, Legal, Technology, Risk, Internal Audit, employees, and providers

Head of Payroll – North America

• Own end-to-end U.S. payroll operations, including payroll calendar management, pre-payroll validation, payroll approval, post-payroll reconciliation, and timely resolution of payroll issues
• Oversee compliance with applicable federal, state, and local payroll requirements
• Serve as the escalation point for complex payroll inquiries, sensitive employee pay issues, off-cycle payments, adjustments, overpayments, and payroll corrections
• Strengthen payroll controls through routine audits, variance analysis, reconciliation reviews, approval workflows, documentation, and support for internal and external audit requests
• Partner with Finance and Accounting on payroll-related general ledger activity, reconciliations, accruals, funding, reporting, and issue resolution
• Manage payroll vendor relationships, including ADP and payroll tax service providers
• Lead payroll system enhancement initiatives, testing, integrations, reporting improvements, and automation opportunities
• Monitor payroll metrics, trends, recurring issues, and root causes to drive process improvements and reduce operational risk
• Assist with entry of payroll transactions into the payroll system as necessary
• Assist with preparing data for U.S. expatriate tax returns
• Provide day-to-day leadership to the U.S. payroll team, including workload prioritization, coaching, mentoring, cross-training, goal setting, and performance feedback
• Ensure payroll procedures, controls, calendars, and process documentation are current, accurate, and consistently followed
• Work cross-functionally with regional HR, Benefits, Compensation, Accounting, and Internal Audit
• Create a strong collaborative team environment
• Other duties as assigned

Payroll Manager

• Lead, coach, and support payroll professionals overseeing payroll processing, timekeeping, training, performance, and team coordination
• Manage time and attendance operations, including data collection, historical edits, reporting, training, and service ticket resolution
• Ensure payroll service levels are met by resolving ServiceNow tickets, escalations, associate inquiries, and time-sensitive issues accurately and promptly
• Execute off-cycle payroll, on-cycle edits, close activities, bulk payments, Positive Pay, ACH transmissions, and check-print files
• Manage manual checks, reversals, stop payments, reissues, paycheck distribution, direct deposit activity, and specialized payments
• Audit and balance payroll and timekeeping inputs, review quality-control results, maintain records, and support SOX, internal, and external audits
• Track payroll overpayments, support third-party collections, reconcile Netpay and Money Network accounts, and partner with Accounting as needed
• Monitor payroll law changes, update procedures, train teams on new requirements, and identify process improvements across payroll services

Supervisor, Payroll Production

• Serve as a primary point of contact for payroll clients and their employees
• Respond to incoming calls, emails, and support tickets
• Assist with questions regarding paychecks, direct deposits, taxes, deductions, timekeeping, paid time off, employee access, and payroll documents
• Help employees navigate the payroll system, mobile application, onboarding process, and self-service tools
• Follow requests through completion and keep clients informed
• Research and resolve payroll discrepancies involving earnings, hours, deductions, taxes, benefits, garnishments, and direct deposits
• Triage issues based on urgency, payroll deadlines, financial impact, and employee impact
• Resolve routine matters and escalate complex issues to internal teams or vendors
• Assist with corrections, manual checks, voids, reissues, reversals, and off-cycle payroll requests
• Document research, actions taken, and final resolutions
• Identify recurring problems and recommend process improvements
• Support clients through payroll preparation, processing, and post-payroll review
• Review payroll changes and documentation for accuracy and completeness
• Assist with new hires, terminations, compensation changes, deductions, benefits, tax changes, and direct deposit updates
• Monitor open items and confirm required changes before payroll finalization
• Assist with payroll reports, general ledger questions, time and attendance, electronic onboarding, and related payroll services
• Coordinate with payroll processors to ensure requests are handled accurately and on time
• Maintain accurate records in ticketing and payroll systems
• Monitor tickets, due dates, aging, and client follow-ups
• Prioritize urgent matters that could delay payroll or affect employee pay
• Communicate timing, required information, and next steps
• Follow up on open matters until fully resolved
• Maintain confidentiality of payroll, employee, banking, and personal information
• Meet service targets including first ticket response within 4 business hours, 80% resolution within 3 business days, implementation timelines, and client satisfaction of 90% or higher

Payroll jobs in Massachusetts

Head of Payroll

Head of Payroll – North America

Payroll Manager

Supervisor, Payroll Production

Payroll Services Representative