People Operations

• Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports
• Identify performance risks, analyze root causes, and implement timely improvement plans
• Conduct regular check-ins and coaching sessions
• Maintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagement
• Validate undertime and overtime data for accurate, timely submission to Finance
• Partner with Account Management to align VA performance with client expectations and address concerns
• Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends
• Support VA engagement, recognition, development, and retention initiatives
• Contribute to broader HR programs, new-hire training, and administrative projects
• Perform other related tasks as needed

People Operations jobs in Ecuador

People Operations Associate – Performance