Per Diem

• Provide confidential peer support utilizing choice-based, person-centered, risk reduction, and strengths-based approaches
• Respond to callers and texters via phone or text within a reasonable timeframe
• Communicate via email, chat, and text with co-workers and supervisors
• Complete accurate data collection after each call
• Communicate programmatic expectations and limitations to callers and texters
• Negotiate adversity and challenging conversations with callers, including conversations about death or wanting to die, substance use, altered states, extreme states, and oppressive systems
• Assist callers in crisis and refer them accordingly to appropriate resources
• Understand and adhere to policies and procedures, including emergency and on-call protocols
• Attend mandatory meetings and training unless excused by the employee’s manager/HR
• Complete the Certified Peer Support Provider (CPSP) process
• Provide phone support that is free, confidential, nonjudgmental, and available to all Vermonters 24/7

Explore Support Line Operator – Per Diem at Pathways Vermont. Review requirements and application details.