Platform Engineer

• Provide technical support across cloud and core platform domains, including infrastructure, APIs, integrations, and platform services
• Investigate complex technical issues by analyzing system behavior, logs, and interactions across services
• Support incident management and troubleshooting during high-severity incidents
• Collaborate with Engineering teams to communicate findings and validate system behavior
• Validate platform changes and releases, assessing potential impact to client environments and integrations
• Document platform patterns, common issues, and operational insights
• Develop internal tools and automation to improve diagnostics, monitoring, and support workflows
• Build or contribute to AI-driven tools, agents, and workflows to improve efficiency and reduce manual effort
• Act as a technical bridge between clients, TAMs, and Engineering
• Contribute to faster diagnosis, better system understanding, and continuous operational improvement

Explore Senior Support Engineer, Platform at Visa. Review requirements and application details.

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