Platform Engineer

• Design, implement, and maintain automated performance testing frameworks integrated into CI/CD pipelines for cloud-native applications
• Define and track performance KPIs including response time, throughput, resource utilization, latency, and error rates
• Conduct load, stress, and scalability testing under multi-tenant and concurrent-user conditions
• Develop and manage performance dashboards and provide executive- and technical-level reporting
• Perform real-time monitoring, observability, and telemetry setup for application and infrastructure performance
• Collaborate with developers, QA, SREs, and operations teams to identify bottlenecks and recommend optimizations
• Validate critical workflows and use cases, including long-running queries, search operations, and API endpoints
• Capture and report CPU, memory, disk, network, and application-specific log metrics
• Contribute performance content to Monthly Status Reports and sprint-level documentation
• Align performance testing strategy with DevSecOps and MLOps processes
• Develop and execute formal performance test plans
• Compose and maintain comprehensive test plans and reports
• Verify and validate functionality against system requirements
• Support IaaS and PaaS cloud solution resources for secure sensitive workloads
• Design and implement server, network, and software configurations for cloud infrastructure and applications using DevOps principles
• Work as part of an agile development team supporting the Case Management Modernization Program for the Administrative Office of the US Courts
• Support modernization of a cloud-based case management system intended to replace CM/ECF across 204+ federal courts

Performance Tester / Platform Engineer

• Administer, maintain, and optimize the ServiceNow platform across development, test, and production environments
• Ensure platform availability, stability, security, scalability, and performance through proactive monitoring and administration
• Plan and execute ServiceNow upgrades, patches, instance cloning, releases, and environment maintenance
• Configure and manage ServiceNow users, groups, roles, access controls, system properties, certificates, and other platform components
• Administer and support MID Servers, integrations, and connectivity between ServiceNow and enterprise applications
• Monitor platform health and performance, troubleshoot complex technical issues, and implement sustainable solutions
• Partner with infrastructure, cloud, networking, cybersecurity, application, and other technology teams on enterprise integrations and platform initiatives
• Support ServiceNow ITSM capabilities and align configurations with security, governance, and ServiceNow best practices
• Coordinate platform changes, maintenance activities, releases, and disaster recovery processes while minimizing business disruption
• Develop and maintain technical documentation, architecture standards, operational procedures, troubleshooting guides, and runbooks
• Design, develop, test, and maintain ServiceNow solutions using JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and REST/SOAP integrations
• Build automation and reusable solutions to reduce manual effort and improve platform efficiency and reliability
• Develop and maintain integrations between ServiceNow and internal or third-party systems using REST APIs, SOAP, MID Servers, and other integration technologies
• Participate in incident, problem, and root cause analysis activities involving the ServiceNow platform
• Identify opportunities to improve platform performance, reliability, automation, security, and user experience
• Provide technical leadership, mentoring, and guidance on ServiceNow administration, development, automation, and engineering best practices

Platform Engineer jobs in Louisiana

Performance Tester / Platform Engineer

ServiceNow Platform Engineer – Insurance Smart Apps