Platform Engineer

• Assure the highest possible route quality for clients worldwide through route ownership
• Increase company profitability and reduce client complaints
• Analyze and monitor quality markers such as DR, CR, and delays across providers, networks, routes, and clients
• Handle spam complaints from suppliers
• Manage whitelisting and blacklisting requests from account managers
• Notify relevant parties about routing issues
• Analyze usage of Infobip routing features with Dev teams to expand usage and efficiency
• Quickly resolve problems in critical and non-critical situations
• Monitor platform KPIs to ensure issue resolution and internal resource availability
• Suggest new monitoring systems and rules to prevent downtime and performance issues
• Provide continuous feedback to internal engineering teams to improve products based on client needs

Explore Junior Platform Operations Engineer – Voice at Infobip. Review requirements and application details.