Platform Engineer

• Provide senior third-line incident management, including diagnosis, investigation, and resolution
• Deliver technical project implementation services to multiple international customers
• Focus on Azure and other cloud technologies
• Work with incident management, service desk, technical teams, and customers
• Understand and proactively meet contractual SLAs and KPIs
• Provide detailed communication to internal teams and customers
• Work directly with vendors to identify and apply innovative solutions
• Follow through with vendors to achieve timely issue resolution
• Identify and contribute to customer service improvements, initiatives, and solution realization
• Develop cooperative interdepartmental relationships and communications
• Cover core UK working hours as required
• Provide rotational out-of-hours standby cover
• Work approved overtime when required

Explore Azure Platform Engineer at Kocho. Review requirements and application details.