Pricing Analyst

• Manage and lead production support and delivery for Loyalty & Pricing applications
• Manage and lead production support and delivery for customer experience applications, including chatbot and IVR
• Lead production support at technology COV locations within SLA, schedule, budget, and scope parameters
• Test and oversee quality and compliance controls
• Develop and execute the technology support strategy
• Provide accountable 24x7 support and manage Loyalty & Pricing systems
• Gather and analyze requirements
• Prepare and review functional specifications
• Identify test scope and review test cases
• Support UAT, product walkthroughs, and change implementation
• Interact with business users, vendors, and technology stakeholders
• Manage vendors and software quality assurance
• Produce monthly service reports and periodic status updates
• Manage people, guide and mentor team members, and deliver high-quality support
• Guide team members in day-to-day operations and help resolve blockers
• Document learnings and conduct knowledge-sharing sessions
• Accept responsibility for new applications and learn required technology skills

Senior Manager – Pricing Platform

• Support preparation of pricing models, quotations, rate cards, and client proposals
• Gather, organize, and validate pricing inputs including headcount, compensation, utilization, expenses, volumes, and delivery locations
• Assist with Time and Materials, Fixed Price, and volume-based commercial models
• Perform scenario and sensitivity analyses
• Review pricing submissions for accuracy, completeness, and approval alignment
• Maintain documentation of pricing assumptions, approvals, and model changes
• Prepare pricing materials and summaries for internal stakeholder discussions
• Prepare pricing, revenue, cost, and margin analyses from large datasets
• Clean, consolidate, validate, and reconcile data
• Analyze historical pricing and financial data to identify trends and improvement areas
• Support revenue, cost of goods sold, headcount, expense, and gross-margin reporting
• Assist with variance analysis against budgets, forecasts, and pricing assumptions
• Develop and track pricing and financial KPIs
• Prepare analytical summaries for management and stakeholders
• Build, maintain, and improve dashboards and reports using Power BI, Tableau, or similar tools
• Automate recurring reports and manual data processing using Power Query, Excel, SQL, or approved solutions
• Develop standardized scorecards, reporting templates, and executive summaries
• Identify opportunities to simplify reporting and reduce manual work
• Translate stakeholder reporting requirements into dashboards and analytical outputs
• Perform quality checks on automated reports and dashboards
• Use approved AI tools to support research, summarization, process documentation, and workflow improvement
• Validate AI-generated outputs before use in financial models, reports, or decisions
• Follow confidentiality, data security, responsible AI, and client-information requirements
• Support continuous improvement across pricing models, reporting, data management, and team processes
• Collaborate with Sales, Finance, Solution Design, Delivery, and HR
• Communicate data requirements, assumptions, timelines, and outstanding items
• Respond to routine reporting and analytical requests
• Escalate data inconsistencies, missing information, and pricing risks
• Participate in pricing reviews and stakeholder meetings