Product Adoption Specialist

• Design and deliver training programs for Microsoft 365, Copilot, Power Platform, and other core systems
• Develop and maintain enablement materials, including guides, use cases, videos, and digital tips
• Facilitate national webinars, focus groups, and internal Communities of Practice
• Support technology adoption through structured change management practices
• Evaluate and test emerging technologies and AI tools such as Copilot and Claude
• Contribute to the national AI strategy through pilot project design and stakeholder input
• Identify, assess, and recommend tools aligned with firm-wide digital transformation goals
• Partner with staff across divisions to align adoption with operational needs
• Provide updates on performance, releases, and technology roadmap changes
• Track user feedback and serve as a central contact for support and issue resolution
• Monitor trends in AI, automation, user behaviour, and emerging workplace technologies
• Lead experimentation with advanced prompting, reporting, and AI-enhanced workflows
• Develop and publish insights, playbooks, and adoption resources aligned with strategic objectives

Explore Technology Adoption Specialist at RSM US LLP. Review requirements and application details.