Product Analyst

• Serve as a liaison between business units, digital banking stakeholders, vendors, and technology teams
• Gather, document, and analyze business requirements for digital banking products, services, and system enhancements
• Translate business needs into functional requirements and process documentation
• Facilitate stakeholder meetings to identify opportunities, define project scope, and establish business objectives
• Conduct gap analyses and recommend solutions to improve digital banking processes and customer experience
• Create workflow diagrams, business requirements documents, user stories, and process maps
• Support online banking, mobile banking, bill pay, remote deposit capture, person-to-person payments, and related services
• Research and troubleshoot system issues with vendors and internal technology teams
• Monitor system functionality and identify opportunities for process improvement and automation
• Assist with system upgrades, releases, and implementation of new products and services
• Participate in digital banking and technology-related projects from planning through implementation
• Coordinate User Acceptance Testing, system validation, and defect resolution
• Develop project documentation, implementation plans, and communication materials
• Monitor project milestones and provide status updates to management and stakeholders
• Support change management efforts associated with new systems and enhancements
• Analyze operational and customer data to identify trends, issues, and opportunities
• Develop reports, dashboards, and metrics related to digital banking adoption, utilization, and performance
• Track key performance indicators and recommend action plans
• Assist with business case development and cost-benefit analyses
• Ensure digital banking processes comply with regulatory requirements, Bank policies, and industry standards
• Identify operational risks and recommend controls
• Support audit requests, examinations, and compliance reviews
• Maintain procedures, controls, and documentation
• Develop process documentation, user guides, and training materials
• Provide support and guidance to associates regarding digital banking systems and processes
• Communicate system changes, enhancements, and operational impacts to stakeholders
• Perform other duties and responsibilities as assigned

Business Product Analyst – Digital Banking

• Continuously improve understanding of the product, user base, growth trajectory, and state of play
• Partner with product managers and company leadership to inform long-, medium-, and short-term product strategy
• Help define useful metrics and set clear goals
• Share regular insightful updates with the team and across the company
• Partner with engineers on clean and thorough logging, ETL, and improving data ergonomics

• Serve as the primary point of contact throughout the project and delivery lifecycle
• Conduct discovery sessions, workshops, and interviews to elicit, document, and validate business and technical requirements
• Translate client needs into functional specifications, user stories, and acceptance criteria
• Manage client expectations by communicating scope, timelines, constraints, and trade-offs
• Collaborate with developers, architects, and QA engineers to ensure requirements are understood and technically feasible
• Participate in sprint planning, backlog grooming, stand-ups, and other Agile ceremonies as the client representative
• Identify scope creep, technical blockers, and dependency risks and propose solutions
• Configure E2M2M platform modules to meet client specifications
• Develop and execute test plans, test cases, and UAT scripts
• Coordinate UAT sessions, capture feedback, and drive issue resolution
• Validate delivered functionality against documented requirements before client sign-off
• Maintain defect logs and track issues through closure
• Coordinate release readiness, client communications, training materials, and go-live checklists
• Support deployments and monitor post-release stability
• Document release notes, configuration guides, and end-user documentation
• Conduct post-release reviews with clients and capture lessons learned
• Collaborate with offshore teams across multiple time zones using overlap windows and asynchronous workflows
• Travel 25–35% to client sites, project locations, and occasional internal team meetings

Technical Business/Product Analyst

• Serve as the primary point of contact throughout the project and delivery lifecycle
• Conduct discovery sessions, workshops, and interviews to elicit, document, and validate business and technical requirements
• Translate client needs into functional specifications, user stories, and acceptance criteria
• Manage client expectations by communicating scope, timelines, constraints, and trade-offs
• Work with developers, architects, and QA engineers to ensure requirements are understood and feasible
• Participate in sprint planning, backlog grooming, stand-ups, and Agile ceremonies
• Identify scope creep, technical blockers, and dependency risks; propose solutions
• Configure E2M2M® platform modules, including Low-Code Form Builder, Workflow Builder, and Dashboard Builder
• Develop and execute test plans, test cases, and UAT scripts
• Coordinate UAT sessions, capture feedback, and drive issue resolution
• Validate delivered functionality before client sign-off
• Maintain defect logs and track issues through closure
• Coordinate release readiness, client communications, training materials, and go-live checklists
• Support deployments and monitor post-release stability
• Document release notes, configuration guides, and end-user documentation
• Conduct post-release reviews and capture lessons learned
• Collaborate with offshore teams across multiple time zones
• Travel 25–35% to client sites, project locations, and occasional internal team meetings