Product Analyst

• Gather, analyze, and document business and technical requirements with stakeholders, Product Managers, and technical teams.
• Translate requirements into user stories with business context, acceptance criteria, business rules, dependencies, and edge cases.
• Facilitate workshops, interviews, and meetings to uncover needs, resolve ambiguities, and clarify objectives.
• Maintain and refine the product backlog with Product Owners.
• Ensure requirements and user stories are testable, traceable, and aligned with business goals.
• Support sprint planning, backlog refinement, and product demonstrations.
• Analyze processes and systems to identify gaps, customer pain points, and improvement opportunities.
• Help prioritize features based on business value, customer impact, and technical feasibility.
• Work with development and QA teams to clarify requirements and support validation against acceptance criteria.
• Maintain documentation of workflows, requirements, and business rules.
• Contribute to software and digital transformation projects for utility services, CIS, billing processes, and customer self-service portals.

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