Product Analyst

• Support the day-to-day operation of Pendo, including tagging, configuration, dashboards, reports, and data quality
• Build and maintain Pendo dashboards and reporting to help Product Managers understand product usage, feature adoption, and customer behavior
• Ensure new product capabilities are appropriately tagged and measurable after release
• Provide ongoing adoption and usage reporting
• Assist Product Managers with analytics questions and investigate trends or changes in usage
• Communicate findings clearly
• Use Grafana, BI tools, and internal systems to supplement Pendo data when additional context is needed
• Support Product and leadership reporting, including dashboards and recurring measurements used to track Product KPIs
• Support KPI and OKR measurement and surface useful insights
• Interact and work closely with other areas of the company as needed
• Report to the Chief Product Officer
• Potentially develop toward a Product Owner capacity over time
• Travel occasionally within the United States, Europe, and Asia

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