Product Analyst

• Support Customer Service Experience business requirements, process optimization, capability roadmap, and backlog prioritization
• Translate business needs into user stories and support backlog readiness and prioritization
• Partner with IT and Product teams to deliver products aligned with business needs
• Support the organizational change and adoption strategy
• Develop clear, business-focused communications
• Engage partners and capture feedback to drive cross-functional alignment
• Support development and delivery of role-based training and enablement
• Align training, communications, and documentation to support adoption
• Build capabilities to sustain new ways of working after launch
• Support testing, deployment, and post-launch stabilization
• Facilitate workshops and cross-functional forums to drive decisions and resolve issues
• Capture feedback and support continuous improvement
• Track and report progress against adoption, service efficiency, and process performance targets
• Support efforts to ensure business benefits are realized and sustained

Global Product Analyst

• Develop KPI dashboards and reporting
• Analyze defect trends, testing progress, deployment readiness, process adoption, and operational performance
• Support gathering and documenting requirements
• Maintain traceability between requirements, testing, and deployment outcomes
• Assist with Change Request assessments and impact analysis
• Maintain Signavio documentation
• Support global business process alignment
• Ensure localization activities remain aligned to the global template
• Coordinate BST and UAT execution tracking
• Monitor script readiness and coverage
• Support go-live and hypercare reporting
• Support SOX requirements, audit readiness, trade compliance, and regulatory documentation
• Maintain Jira repositories, product documentation, design decisions, lessons learned, and reuse catalogs

Product Analyst – Deliver & Logistics

• Develop KPI dashboards and reporting
• Analyze defect trends, testing progress, deployment readiness, process adoption, and operational performance
• Support gathering and documenting requirements
• Maintain traceability between requirements, testing, and deployment outcomes
• Assist with Change Request assessments and impact analysis
• Maintain Signavio documentation
• Support global business process alignment
• Ensure localization activities remain aligned to the global template
• Coordinate BST and UAT execution tracking
• Monitor script readiness and coverage
• Support go-live and hypercare reporting
• Support SOX requirements, audit readiness, trade compliance, and regulatory documentation
• Maintain Jira repositories, product documentation, design decisions, lessons learned, and reuse catalogs
• Provide analytical insights and decision support for product decisions, deployment readiness, and continuous improvement