Product Designer

• Own the end-to-end experience of products used by customers, field agents and staff teams.
• Conduct field research, usability tests, contextual interviews and concept tests with Energy Officers, customers and operations teams.
• Design end-to-end journeys for sales, onboarding, collections, servicing and assist, including offline steps.
• Create production-ready visual designs optimized for small screens, bright sunlight and low-end Android devices.
• Design for intermittent connectivity, offline states, synchronization, failure recovery, low digital literacy and multiple languages.
• Own the component library and design standards, keeping them aligned with engineering implementation.
• Build clickable prototypes, use AI tools to generate variants and draft copy, and test prototypes with users.
• Produce handoff-ready files, specifications and states, including empty, error, loading, missing-data and poor-network cases.
• Review builds before release and maintain implementation quality.
• Define success metrics and work with product and data teams to analyze adoption and funnel data after release.
• Collaborate with product managers, engineers and market operations teams throughout the product lifecycle.
• Travel as required to Sun King markets, including Kenya, Uganda, Nigeria, Tanzania and Myanmar, with regular field visits.
• Report to the Head of Product, Enterprise Products.

Product Designer jobs in Kenya

Senior Product Designer