Product Operations

• Support the day-to-day management and future development of MeDirect's Belgian investment business
• Contribute to the continuous enhancement of the investment platform and investment offering
• Coordinate investment-related projects and support governance of the investment offering
• Oversee key operational processes and act as the primary point of contact for complex investment-related customer and operational matters
• Improve the brokerage investment platform for trading in mutual funds, bonds, equities and ETFs
• Develop features such as fractional investing and periodic investment plans
• Improve instrument-specific datapoints, analytics, filtering capabilities, investment inspiration and discovery tools
• Monitor market trends and industry innovations to develop future-proof solutions
• Govern the investible universe, including bond selection, stock universe assessment, new exchanges and market venues
• Assess opportunities in structured notes, capital-protected solutions and other investment products
• Lead investment-related operational activities and processes within the Belgian Product Team
• Maintain oversight of operational performance, identify issues and ensure remediation and continuous improvement
• Develop, maintain and review investment-related procedures, policies and operating guidelines
• Track and implement audit findings, compliance recommendations and regulatory actions
• Serve as the primary escalation point for complex investment-related customer enquiries
• Provide investment product and operational-process expertise to the Contact Centre
• Analyse recurring customer issues and implement structural improvements with stakeholders
• Coordinate strategic and operational projects and translate enhancement opportunities into business requirements
• Collaborate with IT, Operations, Compliance, Legal and other stakeholders to deliver projects
• Monitor project progress, manage dependencies and support timely delivery
• Act as Belgian business owner for investment-related operational and platform enhancements
• Investigate and resolve investment-related incidents and operational issues
• Coordinate incident analysis and resolution with Operations, IT and internal stakeholders
• Support root cause analysis and identify corrective actions
• Document and communicate incidents, resolutions and lessons learned
• Lead and execute UAT for investment-related developments, platform enhancements and process changes
• Prepare test scenarios and validate business, operational and customer requirements
• Document, prioritise and report defects and improvement opportunities
• Support implementation of new products, features and operational processes through testing and post-implementation reviews

Explore Manager – Investment Product, Operations at MEDirect. Review requirements and application details.