Product Operations

• Own the product strategy and roadmap for Envoy Global's core immigration case management platform
• Partner with architects and engineering leaders on technical direction, platform prioritization, scalability, and build-vs-buy decisions
• Establish and run platform governance forums and define platform health metrics
• Champion API-first and reusable-component thinking
• Own end-to-end product operations processes for planning, prioritization, shipping, and impact measurement
• Build and maintain roadmap reviews, quarterly planning, OKR setting, and release management across product lines
• Administer product tooling, workflows, and documentation standards
• Define and track operating metrics such as velocity, cycle time, roadmap predictability, adoption, NPS, and CSAT; report to executive stakeholders
• Run governance and business reviews, including Product Council, launch readiness reviews, and post-launch retrospectives
• Lead process re-engineering across product, engineering, design, and go-to-market teams; own product manager onboarding and enablement
• Translate immigration case management, compliance, and customer requirements into product strategy and prioritized roadmaps
• Lead customer interviews, competitive analysis, and pain-point mapping
• Manage and mentor product managers and product operations staff in a matrixed organization
• Partner with Sales, Customer Success, and Legal Operations on go-to-market, pricing/packaging, and client delivery
• Deliver executive-level product demos and roadmap reviews to leadership and key clients

Product Operations jobs in Illinois

VP Product – Product Operations