Product Operations

• Own the EMEA client discovery method, standards, artefacts and cadence
• Lead live discovery engagements with clients and business teams
• Uphold adopt-not-adapt principles and avoid platform customisation
• Coordinate regional discovery and efficient onboarding for smaller opportunities
• Coordinate regional priorities and maintain a single, evidence-based demand view
• Lead triage with product managers and align regional demands with global teams
• Chair the regional Product Review Committee and track decisions, ownership and execution
• Ensure consistent pricing and contract terms across EMEA
• Support deal reviews with Legal, Finance and commercial teams
• Lead go-to-market collateral, RFP responses, product documentation and demos
• Maintain the product catalogue and high-quality product artefacts
• Deliver leadership reporting, dashboards, regional KPIs and market intelligence
• Embed AI in product practices and operations, partnering on responsible use in regulated financial services
• Build and lead a neutral, process-focused Product Operations function

Explore Head of Product Operations at Fiserv. Review requirements and application details.